Refund Policy

The short version

Every paid plan on AstroNoir.ai — Starter, Pro (monthly or annual), and Pro Lifetime — is purchased through one of two first-party payment channels:

• If you bought inside the AstroNoir Android app, the channel is Google Play (Google LLC).
• If you bought on the AstroNoir.ai website, the channel is Dodo Payments, Inc. acting as our Merchant of Record.

We do not process payments ourselves on either channel. That means refunds are governed by the channel's policy, and the final decision on any refund rests with whichever channel processed the original purchase.

Our role is simple: we want every user to walk away feeling fairly treated. If you contact us, we will advocate on your behalf with the relevant channel and, where the channel's policy permits, process the refund directly from our side. We cannot, however, override either channel's policies.

Free tier

The Free tier is free. There is nothing to refund.

Subscriptions (Starter / Pro, monthly or annual)

Cancellations and refunds for subscriptions are handled by the channel through which you purchased. In practice this generally means:

• You can cancel any time through that channel to stop future charges. After cancellation, you keep paid features until the end of the period you have already paid for.
• Each channel has its own internal rules for when refunds are issued — typically within a short window after purchase, or for accidental or unauthorized purchases. The exact rules belong to the channel and may change.
• If the channel declines your refund request, we may still be able to issue one through the channel's merchant dashboard at our discretion — but we cannot promise it in advance.

Pro Lifetime

Pro Lifetime is a one-time purchase. Like subscription plans, it is processed and refunded through the channel you used (Google Play for Android, Dodo Payments for web). If you have a problem with a Lifetime purchase, contact [email protected] — Lifetime members are early supporters of AstroNoir, and we will do everything the relevant channel's policy allows to resolve any genuine issue fairly.

How to request a refund

For Android purchases — through Google Play (fastest)

• Open the Google Play app → Menu → Order history → select your AstroNoir purchase → Request a refund; or
• Visit play.google.com/store/account/orderhistory from a browser.

Google typically responds within a few business days.

For web purchases — through Dodo Payments

• Find the receipt email from Dodo Payments in your inbox (subject line typically begins with "Receipt" or "Order confirmation"). It contains a link to manage your purchase.
• Or sign in at astronoir.ai → Settings → Subscription, then use the "Refund" link next to the relevant payment.
• Or email [email protected] and we will initiate it on your behalf.

Dodo typically processes eligible refunds within 1–3 business days.

Or contact us first — either channel

If you would rather we look at it before going to the channel, email [email protected] with:

• Subject: Refund Request
• The email associated with your AstroNoir.ai account
• The channel you purchased through (Google Play / Web / Dodo Payments) and your order number, if you have it
• A brief reason (optional — it helps us improve)

We respond within 48 business hours. Where the channel's policy allows, we will issue the refund directly through that channel's merchant dashboard — that is usually faster than going through the channel's own support yourself. Where the channel does not allow it, we will tell you honestly and point you to the next step.

Processing time

Once a refund is approved, the amount is returned to the original payment method on file with the channel that processed the purchase. Allow 5–10 business days for it to appear on your statement, depending on your bank or card issuer.

Statutory consumer rights

If you are a consumer residing in the European Union, the United Kingdom, or another jurisdiction with mandatory withdrawal rights, those rights apply to your purchase regardless of either channel's policy. Nothing on this page limits any right you have under mandatory consumer-protection law.

For EU residents specifically: you have a 14-day right of withdrawal under EU Directive 2011/83/EU. By starting to use a paid subscription within those 14 days you may be deemed to have requested immediate performance and partially waived this right for the portion already consumed — but you remain entitled to a refund of the unused portion within the 14-day window.

When a refund may be declined

Refund decisions sit with the channel that processed the purchase, but there are situations where we will not advocate for one and where the channel is also likely to refuse:

• the account shows evidence of automated traffic, scraping, or bot use;
• bulk or fraudulent account creation tied to the purchase;
• chargeback abuse or repeated refund cycling;
• any violation of the Terms of Service or Acceptable Use Policy.

Chargebacks — please talk to us first

Before initiating a chargeback with your bank or through the channel's dispute resolution flow, please reach out to [email protected]. We can almost always resolve issues faster and more fairly through direct contact. Chargebacks filed without first contacting us may result in account suspension while we investigate.

Contact

[email protected] — refunds, invoices, subscription questions
[email protected] — technical issues